Donation Refund & Cancellation Policy

About this policy

Blisstifood is operated by PERTUBUHAN MAKANAN KEBAHAGIAAN, registration number PPM-013-10-11102024.

We appreciate every donation and understand that mistakes can happen. This policy explains how to request help with a donation, request a refund or cancel future recurring donations.

Donation refunds

Donations support our charitable work and are generally non-refundable once successfully processed. However, we will consider refund requests involving a duplicate donation, an incorrect amount entered by mistake, a payment-processing or technical error, a payment you believe was made without your authorisation, or other exceptional circumstances.

Please contact us within 14 calendar days of the payment where possible. If you discover an issue later, please still contact us so we can review it.

Nothing in this policy limits any rights you may have under applicable law.

How to request a refund

Email pmkcharity@gmail.com with the following information:

Donor’s name
Donation date and amount
Transaction or payment reference
A brief explanation of the issue
A payment confirmation or receipt, if available

Please do not send full card details, passwords or one-time verification codes. We may ask for information reasonably needed to verify the payment and your request.

Reviewing your request

We aim to respond within 7 working days after receiving your request. If we need more information or additional time, we will let you know.

We review requests fairly, taking account of the payment circumstances and applicable requirements. We will inform you of the outcome using the contact details you provide.

Approved refunds

If a refund is approved, we aim to initiate it within 14 working days after approval and receipt of any information needed to process it.

Refunds will normally be returned through the original payment method. Your bank or payment provider may take additional time to credit the funds.

If the original payment method cannot receive a refund, we will discuss a suitable alternative after verifying the donor’s identity.

Cancelling monthly or recurring donations

You may request cancellation of future recurring donations by emailing pmkcharity@gmail.com.

Please include your name, the email address used for the donation and your payment or subscription reference, if available.

Please contact us at least 7 working days before the next scheduled payment so we have time to arrange cancellation. We will confirm when cancellation has been completed and let you know if a payment is already being processed.

Cancellation stops future payments once it takes effect. It does not automatically refund payments already processed. Please tell us if you also wish to request a refund.

Suspected unauthorised payments

If you believe a payment was made without your authorisation, contact your bank or payment provider promptly and notify us so we can investigate.

Changes to this policy

We may update this policy as our processes change. The current version will be published on this page with an updated effective date. Updates will not remove rights or commitments that applied when an earlier donation was made.